Job description
We are looking for a Support Specialist who can support the technicians in the field with complex troubleshooting and fould finding. Both remotely and on location. You are the first point of contact for the technicians in the field. The support specialist will be based in Utrecht and have constant interaction with the technicians in the field.You will not only be hired due to your technical knowledge but also so because you are reliable and able to deliver good support to the technicians. You have good communication skills to explain technical topics. A working week looks like this, you work 3 days at home and 2 days a week you are on the road.
As a Technical Support Specialist, you are responsible for:
- Remote and on location troubleshooting support in complex turbine failures
- Develop and maintain Technical FAQ
- Developing and updating documentation (working procedures) for Vestas and Enercon technology
- Define spare parts and tool lists and recommendations
- Engineering of upgrades and retrofits.
- Technical support to field technicians and staff.
- International support in cooperation with the technical department
- Diagnosis and troubleshooting of electronic and mechanical abnormalities at the wind turbines / wind farms
- Occasional on request support of the project manager during complex technical issues in customer meetings
- On call weekend duty on international level for remote support of the on-call duty teams
- Support in the assessment of new windfarms in cooperation with the business development manager and operational manager
Job requirements
- You have several years of experience in maintenance or troubleshooting in Vestas and or Enercon turbines, preferably Enercon turbines
- Proven experience in troubleshooting and fault investigation skills
- You have a good command of the Dutch and English language in word and writing, German or French could be an advantage
- Tutoring skills in teaching technical topics
- High level of detail orientation is paramount
- Teamwork, collaboration and drive to take on responsibility
- A pragmatic approach to solve problems
- Ability to deliver high quality work within timelines
- High level of integrity and motivation
- Familiar with Microsoft office. Experience and knowledge with the Microsoft office package
- You can work well with Microsoft office (Word, Excel, Outlook, Teams) and other office software
- Willingness to travel
Our offer
- An annual contract with the prospect of permanent employment
- Good secondary employment conditions
- 25 vacation days and 13 adv days
- A salary between 3000 and 4500 euros
- A varied and independent position in a dynamic and driven team
- The opportunity to contribute to a sustainable, growing, and international company
- Plenty of room for own initiative and development opportunities
- Directly on contract with the client
